My approach is one of collaboration with the client. We talk about what the issues are and try strategies that will lead to an improvement in how the client is feeling. We will also try to develop effective coping mechanisms so that you will be able to recognize any triggers that cause problems to arise. In other words, a person has no control over the words or actions of another person, no control over how they feel about those words or actions, BUT they do control the actions they choose to take in response to those stressors.