What is a Critical Incident?

by Dennis Potter Sunday, November 1, 2015
I explained to someone the other day the work we do at Crisis Care Network. We respond after Critical Incidents or trauma events to help employees “bounce back”. I was asked what kind of events we handle most frequently. I responded our three most common events are death of an employee, robbery, and staff size readjustments. Again, I was asked, did these deaths happen in the workplace? Are the robberies the type we see on TV and in the movies with guns brandished and shots fired?  No, I said, they are most often natural or accidental deaths outside the workplace, and the robberies rarely involve weapons shown or anyone actually hurt in the robbery. My friend said, these are not really trauma or crisis events, but rather are events that are disruptive in the workplace!

It was then a light bulb went off over my head (if I were a cartoon character). We talk, teach about, and promote Critical Incident Response (CIR) in the Workplace as responding to a trauma event. In fact, CIR are most frequently a highly disruptive event traumatic to the families of the victims, but are far more often disruptive to the normal flow of work in the workplace due to their sudden unexpected nature.

The most common themes employees have after these unexpected events has to do with grief and loss rather than traumatic stress reactions. Employees want to know their reactions are common, but more importantly they want to know what to do about them. They want to know what to say to the families of the deceased, or to their own loved ones after the event.

Maybe we should talk about Critical Incidents as things that are disruptive to the workplace and get away from using terms like crisis or trauma so people understand better the worthwhile work we do for employees to help the workplace recover.

Dennis Potter, LMSW, CAADC, ICCS, FAAETS, serves as Manager, Consultant Relations and Training for Crisis Care Network. He is a licensed social worker and certified addiction counselor. Dennis is recognized as a Fellow, by the American Academy of Experts in Traumatic Stress. He was awarded the ICISF Excellence in Training and Educations Award at the ICISF 2011 World Congress.


Tags:

Self-Awareness | Sexual Trauma | Social Work | Suicide Bereavement | Suicide Prevention | Therapeutic Relationship | Therapy | Trauma

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